For items listed as in stock, your order should be completed before 4:00pm (Monday-Friday) for us to despatch the same day or before 11:30am on Saturday for delivery Monday. Please note that all orders must pass our security policy before they are despatched and we must be able to take payment successfully, if this is not possible we will email or send an SMS with further instructions. For queries and delivery questions please feel free to call us on 01926 298499.
For other items, a delivery estimate will be shown where possible. If we feel we are unable to adhere to the timescale after you place your order we will contact you to make you aware and allow you to change your order if necessary. Items will be sent by your chosen delivery method once they are back in stock and payment will not be taken until the items are despatched (NB. PayPal and Amazon orders are charged immediately).
In addition to our 30 day returns policy all items purchased from October 1st 2016 may now be returned up until January 16th 2017, terms apply.
We aim for you to be absolutely delighted with your purchase and therefore offer you 30 days to change your mind on any item purchased from this website. You may do this by using the form provided with your order or otherwise. We will provide a refund of all payment received (not including delivery upgrades), usually within 48 hours of receipt of the product. This will be made to the original payment method. For most payment methods it will take 3-5 working days for this to show on your statement.
Please ensure items from your order are suitable before wearing as we are unable to accept items which have been worn under our returns policy.
You will need to bear the cost of return unless we are at fault. We recommend Royal Mail Special Delivery for most items as this way the item will be insured. Please ensure the jewellery is returned to us in an unworn, new condition with all the original packaging (manufacturer's manual and guarantee if applicable). Please ensure items from your order are suitable before wearing as we are unable to accept items which have been worn under our returns policy. We reserve the right to make deductions for unnecessary damage caused to the product by yourself.
We are also able to offer an exchange to a different product if required, please specify this when returning your product.
If a fault develops with a watch that is outside of the 30 day returns period or is no longer in a new condition the watch can be returned to the manufacturer under the terms of the guarantee (we are an official UK dealer for all brands on our website) so that they can rectify any issues. For more information please see our returns policy page.
Please note, we are not able to accept returns on jewellery that has been worn for reasons of hygiene (except in the case of a manufacturing fault or error). We ask you to verify that the purchase is suitable before wearing the item so that you may return the item if necessary.